Why pay more for your carpets when you can get exactly the same from your local retailer rather than going with the large firms just for so called peace of mind?More than not you will get a more affordable and friendlier service when using your local carpet retailer, not to mention a personalized service which is hard to come by.
Many customers feel they are getting cheaper carpet prices and good customer service or even a guarantee because they are well-known or advertise on the television. But this really is not the case. Infact it could even work the opposite way for many customers. You do not get that special one on one customer service that you get with the smaller carpet retailers. Some carpet retailers even give the impression that they are actually doing you a favor by coming to see you, that’s if they actually turn up on the day.
With the smaller carpet retailers you will often have the actual owner of the company involved in the sales, estimating or even the laying. You can be assured that you will be looked after as its his name at stakes here and word of mouth travels quickly so recommendations are highly desirable. With the larger carpet companies you some times feel like just a number and not that you are being looked after.
On a day to day basis prices can change as special offers often come up and the smaller carpet companies are able to pass this onto there customers straight away. They also have more flexibility with there pricing and can do deals then and there on the day of the measure and quote. I would say 99% of companies will come to your home do the measure and get back to you with the quote up to a week later. How come? Don’t they know the prices already?
The smaller carpet retailer comes out to your property with all the samples to show you on the day, which is extremely convenient. Then they do a measure and based on which carpet you choose they give you a price and negotiate with you. This kind of service is more up front and face to face on the day and if you want to think about it just take your time and get back to them. At least you have what you asked for on paper and you are not having to chase any one for quotes that they said they would get to you by a certain time and they don’t, it’s a much quicker and cleaner way of customer service with no hidden agenda.
So always remember get a quote from the smaller carpet retailer as well as a large one so you can compare the service and prices. I can assure you, you will not be disappointed with your small local friendly carpet man!